RESUME
Professional
info
I have 2+ years of experience as a System Support Associate. I am a multi trained in CompTIA A+, Mikrotik, CCNA, VCP VMware & Certified in MCSA Windows Server 2012.
I am also a specialist in Web Research, Data entry, Virtual assistant, working on MS office package i.e. MS word, excel, power point. Data Collection, translating, Online Advertising, Marketing, Email researching etc., E-commerce Data entry, Social Networking and Executive Support.
I provide solutions for your personal and business concerns and requirements.
I set up and manage domains and web hosts, and develop and maintain websites.
I can help you:
- technical documentation and streamline your business processes
- manage your It Infrastructure and business operations
- recruit, train and manage your staff
- designing & implementing your network
- develop your websites and social media presence
Work
experience
-
Asst. Support Engineer (Customer Support) (August, 2016 – Present)
Triangle Services Limited
Company Location: Wakil Tower (7th Floor), Ta-131 Badda Link Road, Gulshan-1, Dhaka-1212
Department: NOC
Duties/Responsibilities:
* Configure and troubleshoot WiFi Router and WiFi Network.
* Test for faulty devices to find root cause of malfunction.
* Prepare device test and performance reports.
* Clients LAN problem troubleshooting (includes: broadcasting in LAN, UTP cable loose, Connector change, IP networking, loop identify in client side LAN etc.)
* Client link down issue (FO Laser problem / ONU change issue)
* Onsite and phone support
* Networking topologies or network solution for the clients
* Test for faulty devices to find root cause of malfunction.
* Provide Initial support to nurse a new client and troubleshoot any reported problem.
* Attend client complains over phone and at home/office.
* Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
* To support the Systems & Operations provided by the System Engineer.
-
System Support & Training (February, 2016 – July, 2016)
Real Technologies Limited
Company Location: Gp- Ga- 16/2, Mohakhali, Dhaka- 1213
Department: IT
Duties/Responsibilities:
* Hardware Maintenance & Trouble Shooting.
* Software maintenance and troubleshooting.
* Monitor LAN/WAN against prepared baseline and take necessary preventive and/or corrective
measures for any unusual activities.
* To support the System & Operations.
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IT Executive (June, 2013 - November, 2015)
MS Business Center
Company Location: F-43, School Road, Mohakhali C/A, Dhaka- 1213
Department: IT
Duties/Responsibilities:
* Diagnose, trouble shoot and solve problems for computers, LAN, e-mail, Internet, Printer etc.
* Perform very speedy in Scanning and Typing both Bengali & English.
* Prepare reports as per need of supervisor.
* I served their office Productivity level for various prospect on demand.
Skills
• Administration of Windows Servers
• IIS Web Servers and FTP Servers
• Managing of Active Directory Server
• Administration of Windows DNS and DHCP Server
• Configuring Mikrotik & Cisco
Languages
HTML/CSS
PHP
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Education
University name. Click to edit
2010 - present
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University name. Click to edit
2010 - present
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to write more. Tell a story about yourself.